Head to the official Betano website.


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Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betano Casino BG. Please allow me to ask you a few more question before we would move forward.

Don't bother. The Welcome Bonus has conditions just to be granted! In any other site it's given with the condition to rollover before you can withdraw it, which makes sense. Here you don't even get to the point of receiving the bonus even though you deposited your own funds.
Long story short - there's plenty of better alternatives

Log into your account using your Betano login details.

Open the web browser on your mobile phone and visit the official Betano website. The website is usually optimized for mobile devices to provide a seamless gaming experience.

If you already have a Betano account, log in using your username/email and password. If you are a new user, you can create a new account directly from the mobile website.

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The Live Casino games on Betano are usually streamed in real-time with professional dealers. You can interact with the dealer and other players while playing, creating an immersive casino experience right on your mobile phone.


Online Betting on the App Store

Betano also offers a dedicated mobile app for a more streamlined gaming experience. If an app is available for your region, you can download it from the official app store (App Store for iOS devices or Google Play Store for Android devices) and access the Live Casino games directly through the app.

Betano Casino [REVIEW and Player Experiences 2024]

Always ensure that you are playing on the official Betano website or app to ensure security and reliability. Be mindful of data usage and ensure you are connected to a secure Wi-Fi network or have sufficient mobile data to enjoy the Live Casino games on your mobile phone.

Betano live casino on a mobile phone

Money in is fine, money out does not materialize. Logged in first time with my Google account and then created an account in Betano. And as my user name is not same than my first name, all the withdrawals are just pending.

I have provided all requested documents and few extras, some of them multiple time, all rejected.

I have sent several emails and messages, telling such a small detail, Google user name is not the same than persons first name, for vain. They just refuse to understand this and use it as an excuse to keep my winnings in.

Update 12/04/2023:

Problem was finally solved but it took more than ten (10) emails and I had to send very same documents modestly five (5) times before they were accepted.

Update 28/04/2023:

Since the problems in the beginning were solved, casino has worked pretty well and I have gotten even some little gains.

Tap into Betano Casino for over 1000 games and endless fun

Wow! Depoisted placed a bet and was told my account was closed with no explanation
Told it was a business decision lol
They really are scam artists
DO NOT SIGN UP

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Bet 50 EUR, won bet, made 130 EUR. Tried to withdraw, was told I could only withdraw once I had reached 500 EUR in balance/bets. Returned later to bet with 130 EUR balance, balance was 0. Checked transaction history, noticed they nullified my balance without warning. Summary: I bet 50 EUR, won the bet, and lost 130 EUR. Several deposit errors. Requires bank statement and passport or national ID card copies (illegal in Portugal) after nullifying your account when you attempt to withdraw. Rejects crystal-clear high-resolution national ID card copies accepted by everyone else because they're allegedly "unclear and low-resolution". Eventually agreed to credit 20 EUR after I threatened legal action. Good free slots/spins that award (small amounts of) money you can withdraw.

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